Embedded engineering support
A Webisoft engineer works inside your team to move higher-value work forward faster, while respecting the governance and access model you have already built.
01 / Where your team is today
Your customer email and live-chat agents are live. A phone agent is in testing. A CLI layer lets agents act across your ERP, HubSpot, Zendesk, Shopify and Amazon Seller Central.
You have also built the governance most teams skip: a controlled plugin for Claude Code and OpenAI clients, with per-employee and per-group permissions, defined functions and job auditing. A custom harness keeps agents inside narrow boundaries instead of letting them write arbitrary scripts.
Most platform decisions now run through one internal point of view, and each failed task becomes a backend function someone builds by hand.
02 / What we would work on
Choose a focus area to explore the problem, the work and the outcome.
Focus area
Your agent loses the original request or diagnostic goal as exchanges get longer. We would check how history is passed to the model and write a compaction prompt that always preserves the initial question and core context.
The agent holds the customer's goal from first message to resolution.
Alongside these, your engineer is a standing second opinion on architecture and implementation choices as they come up.
03 / How it works
01
Your engineer joins your Lark workspace, takes part in your channels and answers questions as they come up, like any other team member.
02
They work only in the repositories, systems and environments you grant. Anything that needs production access goes through your existing permissions.
03
The first two weeks cover an architecture walkthrough, an agreed priority list and a first concrete deliverable on the top item.
04
A monthly review covers progress, next priorities and whether the support level still fits. The engagement runs month to month.
04 / Support levels
Three monthly levels, all in USD. Each level can change as your needs change.
Advisory
$5,000 / month
Regular working sessions plus ongoing support in Lark.
Part-time
$8,000 / month
A consistent engineer working part-time on agreed priorities.
Dedicated
$13,000 / month
A full-time engineer fully embedded in your team.
05 / Why Webisoft
Portal, our AI automation platform, runs on predefined capabilities, granular permissions, auditing and isolated per-request execution.
We build across Claude and OpenAI models, including MCP connectivity, so recommendations are not tied to one vendor.
Our value is in what comes after the demo: security, compliance, deployment, upgrades and maintenance.
Our team of about 40 engineers does custom development, ERP implementation and AI integration across the business systems your agents already touch.